ABOUT US
WE STARTED ON THE PROPERTY MANAGEMENT SIDE
TB Premier Services was founded by commercial real estate professionals who spent years working inside office buildings—not outside looking in.
We didn't build TB because we wanted to plan events. We built it because we believed tenant experience could become a strategic advantage for commercial real estate.
We experienced firsthand the daily realities of property management: balancing tenant expectations, ownership priorities, operational challenges, and limited resources. That perspective continues to shape how we serve our clients today.
We began by helping properties create memorable tenant experiences.
Over time, our clients trusted us with something much larger.
They weren't simply asking for events.
They were asking for ideas.
They wanted consistency across multiple properties.
They wanted engagement strategies that could scale.
They wanted a partner who understood commercial real estate—not just event planning.
That evolution shaped the company TB is today.
EVERY BUILDING DESERVES GREAT TENANT EXPERIENCE
We don't believe great tenant experience should depend on the size of a property's budget or whether it can support a dedicated on-site position. Every tenant deserves to feel connected to the place they work, and every property deserves access to meaningful tenant experience.
For many management companies, creating exceptional tenant experiences isn't a question of desire—it's a question of resources. Not every property can justify a full-time on-site tenant experience professional, yet tenants still expect the same level of engagement, community, and care.
That's the challenge we set out to solve.
Traditional approaches often assume every property needs the same staffing model, but we believe tenant experience should adapt to the unique needs of each building.
We built a flexible model that allows management companies to scale tenant experience based on the needs of each property—from a single activation to year-round programming or broader strategic support. Instead of forcing every building into the same staffing model, we help clients deliver consistent, high-quality tenant experiences in a way that's practical, sustainable, and aligned with their goals.
As commercial real estate continues to evolve, we believe tenant experience should be accessible to every property—not just those with the resources to staff it full time. Whether supporting a single building or an entire portfolio, our goal is the same: to make exceptional tenant experience practical, scalable, and sustainable.
TENANT EXPERIENCE HAS EVOLVED
Tenant experience is no longer measured by activity alone.
Events, amenities, and participation still matter.
But today's property teams also need a better understanding of tenant sentiment, operational friction, relationship health, and changing needs over time.
Because the most important tenant signals rarely appear first in a survey or formal complaint.
We Believe Engagement Should Create Visibility
The strongest tenant experience programs do more than create memorable moments.
They create intentional connection points that help properties stay meaningfully connected to the companies inside their buildings over time.
That’s why our work is designed not just around programming — but around relationship continuity, engagement consistency, and ongoing tenant visibility.
Because buildings don’t just need activity.
They need awareness.
A FLEXIBLE TENANT EXPERIENCE ECOSYSTEM
No two buildings operate the same way.
That's why we developed our Tenant Experience Ecosystem—a flexible model that supports properties at multiple levels, from creative engagement programming to broader relationship visibility strategies and tenant relationship infrastructure.
Our ecosystem allows management companies to scale support:
asset size
staffing structure
operational needs
tenant mix
ownership goals
For some clients, that means fully outsourced engagement programming.
For others, it may include more intentional relationship systems, reporting structures, or TRC-based support models.
The goal is not one-size-fits-all programming.
The goal is to build stronger tenant visibility over time
Technology Can Measure Activity. Relationships Require More.
Digital platforms can track activity:
registrations, attendance, app engagement, and usage metrics.
But some of the most valuable tenant signals are unstructured:
behavior changes, relationship patterns, disengagement, operational frustrations, and subtle shifts over time.
That’s why we believe meaningful tenant visibility is built through a combination of intentional engagement, consistent interaction, and human-centered relationship systems.
The Future of Tenant Experience Is More Strategic
Commercial real estate is entering a more strategic era of tenant experience.
The buildings that perform best over time will be the ones that combine:
meaningful engagement
operational awareness
relationship continuity
and ongoing tenant visibility
That’s the future we’re helping our clients build.
We believe every building deserves the opportunity to create meaningful tenant experiences. Our job is to make that achievable.
OUR OWNERS and why our background in real estate matters
FOUNDER AND PRESIDENT
Laura DeRousse
Laura DeRousse founded TB Premier Services after spending years inside commercial office buildings on the property management side of the industry. Laura spent years managing commercial office properties before founding TB Premier Services.
Working directly with tenants, ownership groups, engineers, and property teams gave her a unique perspective on how buildings succeed—and where traditional tenant engagement often falls short.
That firsthand experience continues to influence every solution TB develops today.
This background also gave her firsthand insight into both the opportunities and limitations of traditional tenant engagement models. Over time, she recognized that while many buildings were investing heavily in experiences and amenities, very few had structured systems for maintaining ongoing visibility into tenant relationships, engagement patterns, and evolving tenant needs.
That realization became the foundation for TB Premier Services and the company’s Tenant Experience Ecosystem — a flexible model designed to help properties strengthen engagement, relationship continuity, and tenant visibility over time.
Today, Laura works with commercial real estate teams to help reframe tenant experience as more than programming alone, focusing instead on how tenant experience can scale and how intentional engagement systems can support stronger operational awareness, relationship intelligence, and long-term asset performance.
OWNER AND Vice president
David DeRousse
As Co-Owner and Vice President of TB Premier Services, David plays a key role in shaping the company’s operational strategy, client partnerships, and long-term growth within the commercial real estate industry.
With a strong focus on execution, relationship management, and client experience, David has helped evolve TB Premier Services from a traditional tenant engagement company into a more strategic partner focused on tenant visibility, relationship continuity, and scalable engagement systems.
David works closely with ownership groups, property teams, and clients to ensure programs are not only creative and engaging, but operationally aligned with the unique needs of each asset. His approach emphasizes consistency, responsiveness, and building long-term trust through thoughtful engagement and high-level service execution.
As TB Premier Services continues to expand its Tenant Experience Ecosystem, David remains focused on helping clients strengthen tenant relationships through systems that create meaningful connection points, stronger operational awareness, and ongoing visibility over time.